Privacy Policy
Respecting and protecting every user's personal privacy is the fundamental principle of our services. This Privacy Policy clearly explains how we collect, use, store and share your information when you visit our official website, inquire about computer repair services, submit service requests or communicate with us online and offline. It also specifies your rights to personal data, available settings and updates to this policy. By browsing our website and using our services, you acknowledge that you have read, understood and agreed to all terms of this Privacy Policy. Please read it carefully.
1. Information We Collect
We only collect regular information necessary for daily business operations and website maintenance. All data collection is carried out to support service delivery and platform operation, which falls into two categories: information you actively provide and basic network data automatically collected by the system.
When you request our services, you may voluntarily provide relevant information as required by our business, including your name, email address and phone number for communication purposes. We also collect details related to device maintenance, such as the brand, model, hardware configuration and known faults of your computer. In addition, we retain service appointment records, service documents, transaction records and the content you submit during online inquiries and feedback. All such information is essential for us to arrange maintenance work, update service progress and provide after-sales support.
When you access our official website, we adopt common network technologies to gather basic browsing data, including the type of device you use, browser type, operating system and its version, duration of page visits, access time and page navigation records. All such data is compiled for overall statistical analysis to monitor website performance and optimize page layout. It will not be linked to your individual identity and is solely used for internal operational analysis.
2. Use of Information
All collected information will only be used for legitimate purposes stated in this policy and will never be misused beyond the scope of our services.
First of all, your information is used to deliver services and maintain daily communication. We use your contact details to confirm service reservations, update repair progress, remind you of device collection and respond to your questions. With the device information you provide, our technicians can accurately locate faults and work out maintenance solutions. We keep complete service records to ensure all repair work proceeds smoothly.
Secondly, we leverage collected data to improve website experience and service quality. By analyzing website browsing data and user habits, we continuously optimize website functions and page design. Based on service records and user feedback, we address existing shortcomings, upgrade technical capabilities and streamline service procedures to deliver better computer repair services.
Thirdly, the information is used for compliance management and risk prevention. In accordance with applicable laws and regulations, we retain business documents and transaction records for financial filing and compliance review. Relevant records also help us prevent improper activities, resolve disputes arising from services and protect the legitimate rights and interests of both parties.
Furthermore, with your consent, we may send you emails containing maintenance tips, store promotions and preferential service information. You may stop receiving such promotional content at any time. We strictly abide by industry norms and will never use your information for irrelevant promotion or sell your data to external parties.
3. Data Storage and Security Protection
We have established standardized data retention rules and multi-layer security protection mechanisms to prevent personal information from being leaked, tampered with or lost.
We will keep your information throughout the service period. Once a repair service is fully completed, there is no follow-up cooperation or pending disputes, and no mandatory retention is required by laws and regulations, we will delete your relevant data in accordance with internal procedures. If extended data retention is required by laws or regulatory rules, we will comply strictly with relevant provisions. Even if you submit a request to delete your personal information, we will retain limited necessary data to fulfill legal obligations and settle historical issues. Automatically collected website browsing data will be cleared regularly on a fixed cycle.
In terms of security protection, we integrate physical control, technical encryption and staff management to build a comprehensive protection system. Access to office areas and data storage spaces where customer information is kept is restricted to authorized personnel only. We adopt mainstream industrial encryption technologies for data transmission and local storage, conduct regular system inspections, fix security vulnerabilities and upgrade protective programs. All our employees receive professional training on privacy protection and are held accountable for data management. No staff is allowed to access, copy or disclose customer information without authorization. For devices sent for repair, our technicians will only operate within the scope required for troubleshooting and maintenance, and will never view or copy files stored on your devices without permission.
4. Information Sharing and Disclosure
We exercise strict control over information transmission and will never sell or rent out your personal information. We only disclose relevant data within limits under the following legitimate circumstances.
We may share designated information with third parties if you explicitly authorize us to do so. To facilitate payment processing and document arrangement, we will provide necessary business data to formal cooperating partners. We sign non-disclosure agreements with all partners to require them to protect and properly use the obtained information.
We will provide relevant data in accordance with legal requirements when receiving official investigation documents from judicial authorities and regulatory bodies. We may also disclose necessary non-sensitive information to prevent fraud, eliminate security risks and safeguard the legitimate rights and interests of our company and other users. Apart from the above situations, we will not transfer your personal information to any irrelevant third parties.
5. Your Rights and Options
In accordance with applicable local data protection laws and regulations, you are entitled to a series of legal rights over your personal information and may submit relevant requests to us via our official contact channels at any time. You have the right to access, correct or request deletion of your stored personal data where applicable, and raise objections to our data processing activities.
You can unsubscribe from marketing emails whenever you wish to stop receiving promotional content. You may also adjust your browser settings to manage relevant browsing functions. We will respond to all reasonable requests within the prescribed time limit. Feel free to contact us via our official email if you have any questions about exercising your rights.
6. Third-Party Links
Our website may contain links to external websites, products and services operated by independent third parties. This Privacy Policy applies exclusively to our website and services, and does not cover any third-party platforms. Before you click on external links and use third-party services, we recommend that you carefully review their respective privacy policies to learn about their data processing rules. We assume no responsibility for the information collection and usage practices of any third parties.
7. Policy Updates
We reserve the right to revise this Privacy Policy from time to time to adapt to business adjustments, updates to industry standards and changes in relevant laws and regulations. The latest version will be posted on a prominent position of our website and take effect immediately upon publication. We suggest you check this page regularly to keep informed of policy changes. Your continued use of our website and services after policy updates constitutes your acceptance of the revised terms.
8. Contact Us
If you have any questions or suggestions regarding this Privacy Policy, or need to submit requests for data access, correction or deletion, please feel free to contact us via our official email. We will reply and handle your inquiries promptly.